Q1. How long does it take to process my order?

All orders are processed and dispatched within 1–2 business days. Orders placed before 12:00 PM (IST) are usually shipped the same day. Orders are not shipped on Sundays or public holidays.

Q2. How long will it take to receive my order?

Estimated Delivery Time

  • Standard delivery is 2–3 business days after dispatch.

  • Delivery to rural or remote areas, or for heavy/oversized products, may take additional time.

  • If there is any delay, we will notify you via WhatsApp or phone call.

  • For prepaid orders within Chennai or Bangalore, the product is typically delivered the next day after dispatch.

Q3. How can I track my order?

Once your order is shipped, you will receive a Shipment Confirmation email with a tracking number.
You can also track your order via My Account → My Orders → Track the Order.
Tracking information is usually active within 12 hours of shipment.

Q4. How does Cash on Delivery (COD) work?

COD orders are confirmed by a phone call from our team. If you do not respond after three call attempts, the COD order will be automatically cancelled.

Q5. Can I cancel my order?

  • Orders cannot be cancelled once processed.

  • Orders can be cancelled before processing, and refunds will be issued within 10–15 days.

Q6. Can I return a product?

Products cannot be returned once delivered, except in cases of:

  • Damaged items

  • Wrongly delivered items

Q7. What should I do if I receive a damaged or wrong item?

Contact our support team within 24 hours of delivery.

  • Share a clear unboxing video showing the damage or wrong item

  • Keep all original packaging materials and the affected product

We will replace the product at no additional cost after verification.

Q8.What should I do if I have issues with my order?

For any issues, contact our support team immediately via call or whatsapp (8122811663) with your order number and details of the problem. This ensures a timely resolution.

Q9. Why is there an extra ₹100 charge for Cash on Delivery (COD)?

The ₹100 COD charge is applied to cover the cost that courier partners charge us for collecting the payment from the customer and transferring it to SK Aquatic.

This fee is only applicable to COD orders and is not a product price. It helps us ensure safe and secure cash handling and timely delivery of your order.

Why can’t I place an order using Cash on Delivery (COD)?

Currently, Cash on Delivery (COD) is only available for orders up to ₹5,000. If your cart contains any product priced above ₹5,000, COD cannot be selected as a payment option. Please use online payment methods to complete your purchase for higher-value items.

Q10. Why can’t I place an order using Cash on Delivery (COD)?

Currently, Cash on Delivery (COD) is only available for orders up to ₹5,000. If your cart contains any product priced above ₹5,000, COD cannot be selected as a payment option. Please use online payment methods to complete your purchase for higher-value items.